Contact
Last updated: 3 July 2026
Page title: Contact · Shopify slug: contact
Got a question about your order, a product from our home and garden collection or our service in general?
Our support team is here to help and will aim to get back to you with a thorough, useful response as soon as possible.
How to Reach Us
Email is the quickest and most reliable route to our team. It allows us to look into your situation carefully and provide you with a complete, well-considered answer.
Email: contact@novira.com
Website: novira.com
When to Expect a Reply
Enquiries sent to the address above are generally answered within 24 to 48 hours on working days.
Messages received at weekends or on bank holidays will be picked up on the following working day.
During particularly busy spells — around public holidays or promotional events, for example — our response time may be a little longer than usual. We value your patience and assure you that every message receives our full attention.
What to Include in Your Message
To help us deal with your enquiry as swiftly as possible, please include the following where relevant:
- Order number — if your query relates to an existing order
- Full name — as it appears on your order
- Email address — the one used when placing the order
- A clear description of your question or the problem you have experienced
- Photographs — especially helpful when reporting damaged or faulty goods
We Can Help With
Our team is well placed to assist with a broad range of enquiries, including:
- Tracking your order or checking its current status
- Returns, exchanges and refund requests
- Product queries and stock availability across our home and garden range
- Reporting goods that arrive damaged or defective
- General questions about your account or our website
- Suggestions and feedback to help us improve our service
Business and Legal Enquiries
For matters of a commercial or legal nature — such as partnership proposals, trade enquiries or formal legal correspondence — please write to contact@novira.com and include a brief note in the subject line describing the nature of your message. We will route it to the relevant team without delay.
Privacy of Your Communication
Personal data you provide when contacting us by email is used solely to handle your enquiry, in full compliance with applicable data protection law. Further information is available in our Privacy Policy.
Provider Information
Full legal details about our company can be found on our Legal Notice page.